Communications
A dispatcher’s day is conversations. Excern gives the business its own lines, keeps each thread on the customer, the hauler or the job, and makes sure a missed call gets a text back before the customer calls the next company.
Lines
Two business numbers on Twilio: one your customers call, one your subcontractors do. A missed call on either gets an automatic text back from the line that was dialed, and the voicemail lands in the feed.
Twilio · two lines · text-back
Threads
A text about the gate code is on the job. The hauler’s “done at 10:05” is on the brokered job. The AP email with an invoice attached goes to the Inbox. Nothing lives only in someone’s phone.
Job-linked threads · email · team chat
Haulers
When you broker a job, Excern drafts the dispatch message to the hauler — the job, the site, the container, the work link. You read it and send it. Their replies come back on the same job.
Brokerage · work links
Customer and hauler numbers on Twilio; calls and texts from the office or the app.
An automatic text from the line that was dialed, with your wording.
Voicemails in the feed, transcribed, linked to the caller.
Gmail and IMAP inboxes read in; invoices routed to the Inbox; replies from the record.
Every thread on the customer, hauler, job or invoice it belongs to.
Drivers and dispatch in one place, with the day’s jobs.
Confirmations, on-the-way texts and tracking links from your line.
Drafted dispatch messages you review and send; replies on the job.
Scheduled reminders and templated texts by job event.
Start free, claim a number, and stop losing calls to the next company in the search results.